Terms of service

• You must be at least 13 years old, or 16 where your country requires it, and old enough to form a binding contract. If you use the Service for an organisation, you confirm you are authorised to bind it.
• Your account is tied to a phone number you control. You are responsible for keeping your PIN, device and linked devices secure, and for all activity on your account.
• You must not create accounts by automated means, use a number you do not control, or impersonate anyone.
• If you lose your number, PIN and all linked devices, we cannot restore your account or your message history. This is a consequence of end-to-end encryption, not a defect.

You keep all rights to the content you send. Because content is end-to-end encrypted, we cannot access it. You grant us only the narrow, worldwide, royalty-free licence needed to transmit, relay, cache and store your encrypted content so we can deliver the Service, plus any features you turn on such as Cloud Vault backup. This licence ends when the content is deleted from our systems.

You agree not to use the Service to:

• Break any law, sanction, export control or regulation applicable to you or to us, including US sanctions programmes.
• Send spam, bulk unsolicited messages, scams, phishing, malware or automated messaging at scale.
• Harass, threaten, stalk, defame or endanger anyone, or share content that sexually exploits minors or incites violence or terrorism.
• Infringe intellectual property or privacy rights, or share content you have no right to share.
• Reverse engineer, decompile, probe, load-test, scrape or interfere with the Service, or bypass rate limits, encryption or security controls.
• Resell, sublicense or white-label the Service without our written permission.

We may suspend or terminate accounts that violate these rules, that expose us to legal risk, or that we are required to act on. Because we cannot read content, enforcement usually depends on user reports containing content you choose to decrypt and submit.

Reporting a message shares that message and limited context with us so we can act on it. We review reports at our discretion, are not obliged to take any specific action, and are not liable for content sent by other users. We are not a publisher of user content and, where applicable, we rely on the protections available to intermediaries and hosting providers, including 47 U.S.C. § 230, the EU Digital Services Act's hosting liability provisions and equivalent local law.

• Messaging, voice and video calls and HD media are free to use.
• Cloud Vault, Ready Business and premium palettes and animated designs are paid. Prices, currency, taxes and billing intervals are shown before you buy.
• Subscriptions renew automatically for the same period until cancelled. You can cancel at any time and keep access to the end of the paid period.
• Except where local consumer law requires otherwise, payments are non-refundable and we do not provide partial-period refunds. EU, UK and other statutory withdrawal rights are honoured where they apply.
• We may change prices with at least 30 days' notice before the change applies to your next renewal.
• Purchases made through the Apple App Store or Google Play are also subject to that store's terms, and refunds for those purchases are handled by the store.

The Service depends on your device, operating system, network operator and third-party infrastructure. Mobile data use may incur carrier charges, including roaming charges, which are your responsibility. We are not responsible for outages, throttling, blocking or interception attributable to your carrier, government, employer or network.

The Service, including its software, design, logos and the Ready Up name, is owned by Blossom Interactive LLC and protected by intellectual property law. We grant you a personal, revocable, non-exclusive, non-transferable licence to use the Service for its intended purpose. All rights not expressly granted are reserved. Copyright complaints may be sent to legal@readyupmessenger.com with the information required by the DMCA.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR THAT MESSAGES OR CALLS WILL BE DELIVERED, RETAINED OR RECOVERABLE. The Service is not an emergency service and cannot be used to contact emergency numbers. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you, and nothing here limits rights that cannot legally be limited.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER BLOSSOM INTERACTIVE LLC NOR ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST MESSAGES, LOST MEDIA, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100. These limits apply to the fullest extent permitted in your jurisdiction and do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or other liability that cannot lawfully be excluded.

You will indemnify and hold harmless Blossom Interactive LLC and its members, officers, employees and contractors from any claim, demand, loss, liability, penalty or expense (including reasonable legal fees) arising from your content, your use of the Service, or your breach of these Terms or of applicable law.

You may stop using the Service and delete your account at any time. We may suspend, limit or terminate access, or modify or discontinue features, at any time, with notice where practicable, and immediately where required for legal, security or abuse reasons. If we discontinue a paid feature entirely, we will refund the unused prepaid portion.

These Terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-laws rules. Before filing anything, you agree to contact legal@readyupmessenger.com and attempt to resolve the dispute informally for 30 days.

Any dispute that is not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Pinellas County, Florida, or conducted remotely at your election. YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Either party may bring a qualifying claim in small-claims court instead. Claims must be brought within one year of when they arise, where that limit is enforceable.

If you are a consumer resident in the EEA, the UK, Switzerland, Australia, Canada, Brazil or another jurisdiction whose law gives you a non-waivable right to bring proceedings locally or to rely on mandatory consumer protections, those rights are not affected by this section and the arbitration and class-waiver provisions do not apply to you to the extent they are unenforceable where you live.

You may not use the Service if you are located in, ordinarily resident in, or government-controlled by a jurisdiction subject to comprehensive US sanctions, or if you appear on a US restricted-party list. Encryption software may be subject to export laws; you agree to comply with them.

These Terms and our Privacy Policy are the entire agreement between us. If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. We may update these Terms and will post the new version with an updated date and give notice of material changes in the app; continued use after the effective date means you accept them. Legal notices must be sent to legal@readyupmessenger.com and to 7901 4th St N, Ste. 300, St. Petersburg, FL 33702, United States, care of Northwest Registered Agent LLC.